Updated October 20, 2026
Subscriptions & refunds
For account, privacy or service questions, contact support@3dcove.com.
Billing and Premium access
Paid subscriptions are available through Polar. Checkout states the applicable billing interval, price and taxes before purchase. Premium downloads are subject to the fair use policy, with monthly usage periods and no carryover.
Cancellation
Cancelling a subscription stops future renewal. Access continues through the verified paid period unless a separate restriction or refund applies. After that period, the account returns to the Free allowance of 3 new Free assets per UTC calendar day. Any Free rights already used that day remain used; changing plans does not reset them.
Payment problems
An unpaid renewal does not create a new paid allowance. Polar handles payment information, retries and payment-method updates. A successfully verified recovery applies to the corresponding billing period.
Refund requests
Contact the support address above with the account email and purchase date to request a refund or ask a billing question. Requests are reviewed against the purchase facts, service use and any mandatory consumer rights that apply. An approved refund is returned through Polar. A full refund can stop new acquisitions for the refunded paid period; a partial refund is reviewed without automatically removing assets already acquired. These terms do not waive mandatory consumer rights.