Updated September 11, 2026
Subscriptions & refunds
For account, privacy or service questions, contact support@3dcove.com.
Billing and monthly allowances
Paid subscriptions are available through Polar. Checkout states the applicable billing interval, price and taxes before purchase. Download allowances renew monthly and do not carry over.
Cancellation
Cancelling a subscription stops future renewal. Access continues through the verified paid period unless a separate restriction or refund applies. After that period, the account returns to its current Free monthly allowance; previously used Free units do not reset when the plan changes.
Payment problems
An unpaid renewal does not create a new paid allowance. Polar handles payment information, retries and payment-method updates. A successfully verified recovery applies to the corresponding billing period.
Refund requests
Contact the support address above with the account email and purchase date to request a refund or ask a billing question. Requests are reviewed against the purchase facts, service use and any mandatory consumer rights that apply. An approved refund is returned through Polar. A full refund can stop new acquisitions for the refunded paid period; a partial refund is reviewed without automatically removing assets already acquired. These terms do not waive mandatory consumer rights.